IBM Support

JR63474: YOU RECEIVE 'PLDMG1002E THE INFORMATION FOR THE ACTIONS CANNOT BE FOUND' ERROR WHEN TRYING TO SAVE OR CLOSE A CASE SOLUTION

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Direct links to fixes

workflow.2102.delta.repository
8.6.20020002-WS-BPM-IFJR63474

 

APAR status

  • Closed as program error.

Error description

  • When you try to save a Case solution in Workflow Center Case
Builder, you see the PLDMG1002E error and the solution is not
saved.
The error occurs when an IBM HTTP Server is configured for IBM
Content Navigator in the IBM Business Automation Workflow
environment.

The error message states, 'PLDMG1002E The information for the
actions that are configured for a widget on this page cannot be
found.'

You might see the following in the application server logs.

[3/29/21 9:52:28:253 PDT] 0000015a GetActions    E
com.ibm.acm.icmbuilder.api.logging.CBLogger error Error :Server
rejected operation
[3/29/21 9:52:28:255 PDT] 0000015a SystemErr     R
java.net.ProtocolException: Server rejected operation
[3/29/21 9:52:28:255 PDT] 0000015a SystemErr     R    at
sun.net.www.protocol.http.HttpURLConnection.expect100Continue(Ht
tpURLConnection.java:1287)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(Htt
pURLConnection.java:1366)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Http
URLConnection.java:1327)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Http
URLConnection.java:1536)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpU
RLConnection.java:1510)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
com.ibm.net.ssl.www2.protocol.https.b.getInputStream(b.java:7)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
com.ibm.icn.RESTDesktopCallHttps.invoke(RESTDesktopCallHttps.jav
a:510)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
com.ibm.icn.RESTDesktopCallHttps.testLogin(RESTDesktopCallHttps.
java:260)
[3/29/21 9:52:28:256 PDT] 0000015a SystemErr     R    at
com.ibm.acm.sold.servlet.GetActions.getSecurityToken(GetActions.
java:128)
[3/29/21 9:52:28:257 PDT] 0000015a SystemErr     R    at
com.ibm.acm.sold.servlet.GetActions.doPost(GetActions.java:92)


PRODUCTS AFFECTED
IBM Business Automation Workflow

Local fix

  • 



Problem summary


    

  • No additional information is available.

    



Problem conclusion


    

  • A fix is available or will be available that ensures saving in
Case Builder when an IBM HTTP server is configured for Content
Navigator in a Business Automation Workflow environment doesn't
result with a PLDMG1002E error.

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    JR63474
    • 

  • Reported component name
    BUS AUTO WORKFL
    • 

  • Reported component ID
    5737H4100
    • 

  • Reported release
    K00
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2021-04-12
    • 

  • Closed date
    2021-05-05
    • 

  • Last modified date
    2021-05-05
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    BUS AUTO WORKFL
    • 

  • Fixed component ID
    5737H4100
    • 



Applicable component levels


    








      
              
                            

              

              [{"Line of Business":{"code":"LOB45","label":"Automation"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0.1"}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            21 June 2021
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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